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The Hanover Insurance Group Announces Direct Bill Commission Download for Agents Using Applied Systems

October 10, 2006

-Demonstrates Company's Commitment to Making it as Easy as Possible for Agents to do Business With The Hanover

WORCESTER, Mass., Oct. 10 /PRNewswire-FirstCall/ -- In an effort to make it easier and faster for independent agents to do business with the company, The Hanover Insurance Group, Inc. (NYSE: THG), a leading super regional property and casualty company, announced today that it now will offer direct bill commission download to agents using Applied Systems' The Agency Manager(R) (TAM), an automated system used broadly by property and casualty insurance agencies.

(Logo: http://www.newscom.com/cgi-bin/prnh/20051031/NEM023LOGO )

The Hanover's direct bill commission download sends commission data for personal and commercial lines business to the agency management system on a monthly basis. Agents using this electronic alternative to manual entry will reduce the time they spend processing the agency's direct bill commission information by as much as 20 percent, helping them to operate more efficiently.

"The direct bill commission download is easy to use and saves me a tremendous amount of time," said Bonnie Lohrman, of Redding Troy Insurance Agency, Inc. in Indianapolis, Indiana. "Instead of manually entering commission numbers, which leaves room for personal error, I just have to confirm that the download is delivered to our agency management system and then the accounts are automatically updated."

Independent agent partners of The Hanover can easily gain access to the system by contacting The Hanover directly. Agents who opt to use the direct bill commission download system will continue to receive printed commission statements.

"We are pleased to offer Applied agents a direct bill commission download file," said Sean Sweeney, Assistant Vice President of Agency Automation at The Hanover. "This enhancement represents yet another step forward in our journey to make it easier for agents to conduct business with our company, while maximizing their profitability."

The Hanover previously introduced direct bill commission download for agents using AMS Services, another leading provider of automated software for agents in the property and casualty industry.

About Redding Troy

Redding Troy Insurance Agency, Inc. is an Independent Insurance Agency originally founded in 1909 by Herbert Redding. In 1970, Jim Troy joined Bloor Redding and they became the Redding Troy Insurance Agency, Inc. Our agency pledges service, independency and professionalism to each of its clients. With an experienced staff, our agency is able to not only fulfill the needs of our valued clients but also advise them of additional coverages needed. Over the years, we have obtained many quality insurance carriers. This enables us to match the company to the client. The agency is located at 7740 E. 88th Street, Suite 100, Indianapolis, IN 46256. Phone: 317-842-8345

About The Hanover

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 35 property and casualty insurers in the United States.

    CONTACTS:
    Investor Relations                  Media Relations
    Sujata Mutalik                      Amy Lynn Banek
    smutalik@hanover.comabanek@hanover.com
    (508) 855-3457                      (508) 855-4486

SOURCE The Hanover Insurance Group, Inc.

Contact: Sujata Mutalik, Investor Relations, +1-508-855-3457, smutalik@hanover.com, or Amy Lynn Banek, Media Relations, +1-508-855-4486, abanek@hanover.com, both of The Hanover Insurance Group, Inc.