Home Home Investors  >  News  >  News details

News details

The Hanover Insurance Group Enhances Avenues(TM) Commercial Auto Point-of-Sale System

June 26, 2006

-Easy-to-Handle Technology Gives Agents Extra Horsepower to Accelerate Commercial Auto Sales-

-Agents Benefit from Time-Saving Navigation, Quick Quoting, Clear Directions-

WORCESTER, Mass., June 26 /PRNewswire-FirstCall/ -- The Hanover Insurance Group, Inc. (NYSE: THG), a leading super regional property and casualty company, today announced it has made it easier and faster for independent agents to do business with the company by revamping its point-of-sale (POS) system for Avenues(TM) Commercial Auto. Using the enhanced POS system, it takes agents just minutes to fill-out five quick, pop-up, screens and obtain a commercial auto quote for a client.

(Logo: http://www.newscom.com/cgi-bin/prnh/20051031/NEM023LOGO )

"We are pleased to provide agents with the latest improvements to our Commercial Auto POS system because it makes placing business with The Hanover simpler and more efficient," said Marita Zuraitis, president of The Hanover's property and casualty companies. "More than 600 agents participated in an online training program and demonstration of the technology and the feedback was overwhelmingly positive. The POS system is yet another significant step forward in our continued effort to make it easier and more profitable for agents to do business with The Hanover."

The Hanover offers a unique value proposition in the small and mid-sized commercial markets, providing its agent partners with the broad, state-of-the-art product portfolio of large national insurance companies and the local market presence and responsiveness of the best regional companies.

The Hanover also gives its agent partners unprecedented access to a responsive field team, which includes local small commercial sales managers who are knowledgeable of the market and have authority to underwrite up to $25,000.

All of The Hanover's Avenues Commercial Auto POS system feature enhancements are designed to provide agents and their customers with better service. Specifically, they include:

    * Intuitive, time-saving navigation
    * Easy-to-follow directions from start to finish
    * Quick quoting for faster turnaround

Next month the Avenues Commercial Auto POS system will include another enhancement that will provide agency customer service representatives with detailed information and guidelines for pricing Commercial Auto risks.

For independent agents, who always seek to provide customers with the best combination of coverage and cost, Avenues Commercial Auto is an excellent way to round-out accounts, as it complements The Hanover's powerful suite of fully automated commercial products tailored to meet the unique needs of the small and mid-sized market. The Hanover's broad menu of competitive, innovative options include business owner's policy (BOP), umbrella, workers' compensation, bond, inland marine and additional specialized coverages that cover a broad spectrum of 300 plus small commercial industry classifications.

About The Hanover

The Hanover Insurance Group, Inc., based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 35 of the more than 950 property and casualty insurers in the United States.

    CONTACTS:
     Investor Relations            Media Relations
     Sujata Mutalik                Amy Lynn Banek
     smutalik@hanover.comabanek@hanover.com
     (508) 855-3457                (508) 855-4486

SOURCE The Hanover Insurance Group, Inc.