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The Hanover Insurance Group Helps Agents Instantly Categorize BOP Classes

July 5, 2006

-New BOP Tool Meets Evolving Needs of Agent Partners-

WORCESTER, Mass., July 5 /PRNewswire-FirstCall/ -- The Hanover Insurance Group, Inc. (NYSE: THG), a leading super regional property and casualty company, announced today that it has introduced a Business Owner's Policy (BOP) class comparison look-up tool. The tool is designed to help The Hanover's agent partners quickly and efficiently categorize a small business owner's industry classification and obtain a quote for the company's Avenues(TM) BOP faster than ever.

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"The new BOP class comparison look-up tool will simplify the quoting process for our agent partners, saving them precious time and helping them achieve even greater productivity," said Marita Zuraitis, president of The Hanover's property and casualty companies. "This tool is yet another example of our commitment to continuous improvement and to deliver on our promise to provide world class products and services, while doing whatever it takes to make it easy for agents to successfully conduct business with us."

The process of classifying a small business for a new policy can be time-consuming because insurance companies often use different classifications names for small businesses. The Hanover's BOP class comparison look-up tool simplifies this process, allowing agents the flexibility to search for an accurate small business classification using keywords, Standard Industrial Classification (SIC) codes or North American Industry Classification System (NAIC) codes.

When obtaining a quote for The Hanover's Avenues BOP agents can now determine how to classify a small commercial client on the spot.

"The new BOP class comparison tool enables our agency to easily determine whether a risk can be written by The Hanover and if so, whether it would be eligible for a BOP or a package, eliminating a lot of back and forth between agents and underwriters," said Betty Chapin, agency manager for Fred Rhodes and Co. of Houston, Texas. "By constantly adding features like the BOP class comparison tool, The Hanover's agent website, The Agency Place, continues to be a good resource for our agency."

The BOP class comparison look-up tool was launched to complement The Hanover's fully automated, user-friendly, small commercial platform, which rivals the best in the business and helps agents easily quote, issue, and endorse BOP, commercial auto, umbrella, and workers' compensation policies online. To further meet the needs of our independent agent partners, The Hanover also provides dedicated Small Commercial Sales Managers, who know the local markets and can write and bind small commercial business up to $25,000.

The class comparison look-up tool is available to agent partners on The Hanover's agent resource site, The Agency Place (TAP).

About The Hanover

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 35 of more than 950 property and casualty insurers in the United States.

About Fred Rhodes & Co.

Fred Rhodes & Co. is a Houston-based independent insurance agency. The company brings over 60 years experience to the specialty of providing the best in commercial policies. Many clients have been customers of the company for three generations. This extraordinary loyalty is a result of a service philosophy that puts the customer's needs first. The experienced staff at Fred Rhodes has constantly provided creative and cost effective solutions, custom designed to each client's unique insurance needs.

    CONTACTS:
    Investor Relations                Media Relations
    Sujata Mutalik                    Amy Lynn Banek
    smutalik@hanover.comabanek@hanover.com
    (508) 855-3457                    (508) 855-4486

SOURCE The Hanover Insurance Group, Inc.