WORCESTER, Mass., Nov. 20 /PRNewswire-FirstCall/ -- Reinforcing its
commitment to offer agent partners the technology and tools to make it easy to
do business, The Hanover Insurance Group, Inc. (NYSE: THG), a leading super
regional property and casualty company, today announced the ability for agents
using Applied Systems' The Agency Manager(R) (TAM), to perform policy
inquiries from their desktop.
(Logo: http://www.newscom.com/cgi-bin/prnh/20051031/NEM023LOGO )
Now, The Hanover's agent partners can conduct claims, billing and policy
inquiries for both personal and commercial lines business without logging out
of their system. In addition, agents can bridge policy information from TAM
directly to The Hanover's point-of-sale system for endorsements.
The capability is made possible through a partnership with IVANS
Transformation Station(TM), the industry's managed Internet data exchange for
insurance real-time transactions, using ACORD XML standards.
"The Hanover is dedicated to providing agent partners the technology and
service capabilities to make it easier and more profitable for them to do
business," said Sean Sweeney, Assistant Vice President of Agency Automation at
The Hanover. "Offering agents the capability to conduct business in real-time
using Transformation Station is yet another step toward that goal."
"Conducting policy inquiries through Transformation Station has made our
job easier," said Ann Kulper, of Nulty Insurance in Kalamazoo, MI. "Now, with
just one click we can access current billing information while we are on the
phone with our clients, instead of putting clients on hold to call the billing
department."
Karen Jordon from the Kallman Agency in Poughkeepsie, NY notes, "The new
endorsement workflow is truly a timesaver. No passwords to remember or zip
codes to have to look up. Just click on the TAM icon and you are into the
Hanover website ready to process your change."
About The Hanover
The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass.,
is the holding company for a group of insurers that includes The Hanover
Insurance Company, also based in Worcester; Citizens Insurance Company of
America, headquartered in Howell, Mich., and their affiliates. The Hanover
offers a wide range of property and casualty products and services to
individuals, families and businesses through an extensive network of
independent agents, and has been meeting its obligations to its agent partners
and their customers for more than 150 years. Taken as a group, The Hanover
ranks among the top 35 property and casualty insurers in the United States.
CONTACTS:
Investor Relations Media Relations
Sujata Mutalik Amy Lynn Baneksmutalik@hanover.comabanek@hanover.com
(508) 855-3457 (508) 855-4486
SOURCE The Hanover Insurance Group, Inc.
Contact: Investor Relations: Sujata Mutalik, +1-508-855-3457, smutalik@hanover.com, or Media Relations: Amy Lynn Banek, +1-508-855-4486, abanek@hanover.com, both of The Hanover Insurance Group, Inc.