WORCESTER, Mass., May 14 /PRNewswire-FirstCall/ -- The Hanover Insurance
Group, Inc. (NYSE: THG), a leading super regional property and casualty
company, today announced significant enhancements to its commercial lines
point-of-sale system. The investment is the latest in a series made by The
Hanover, reinforcing the company's commitment to its independent agent
partners and their small commercial customers.
(Logo: http://www.newscom.com/cgi-bin/prnh/20051031/NEM023LOGO )
"Our strategy is to provide our agent partners with everything they need
to achieve success in the small commercial market," said Scott L. Shader,
commercial lines chief operations officer and vice president of small
commercial at The Hanover. "With that in mind, agents who partner with The
Hanover have access to a total account solution for small commercial;
professional support in their local markets; flexible underwriting and easy-
to-use technology-helping to meet all of their customers' needs and boost
their own profitability."
The new point-of-sale technology is designed to help The Hanover's agent
partners qualify, quote and write business quickly, while enabling them to
stay ahead of their competition and grow their businesses. Newly available,
user-friendly tools enable agents to:
-- View and navigate through an entire account
-- Determine eligibility in seconds
-- Establish simply and quickly whether a client qualifies for a business
owners policy (BOP) or commercial package policy
-- Pre-fill information to multiple lines of business to obtain a quote
-- Generate a quote proposal for the total account (listing lines if
business, coverages and benefits), which can be e-mailed
-- Obtain instant underwriting information
With the enhanced system, small business customers will likely enjoy the
quick quoting, convenience of one-stop shopping and the ability to receive a
quote proposal for their entire portfolio.
Other recent investments the company has made in its small commercial
lines platform include significantly increasing the total number of Business
Owner Policy (BOP) classes it offers; adding employment practice liability
insurance as a BOP endorsement and expanding the company's appetite for small
workers' compensation accounts.
"Over the past three years, we have made a very concentrated effort to
listen to our agents," said Jay A. Coon, assistant vice president, small
commercial at The Hanover. "As a result, we have invested heavily in the
products and services they asked for to make it easier for them to do business
with us."
The Hanover's Avenues commercial lines product suite provides a total
solution for small commercial and includes solutions for marine, bond,
umbrella and niche risks. Dedicated local underwriters serve as true problem
solvers for agents writing small commercial business. And, the company's
responsiveness and customer service makes doing business with The Hanover
easier than ever.
For more information about the Avenues product suite, agents can contact
one of The Hanover's local branch offices or visit the company's website at
http://www.hanover.com.
About The Hanover
The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass.,
is the holding company for a group of insurers that includes The Hanover
Insurance Company, also based in Worcester; Citizens Insurance Company of
America, headquartered in Howell, Mich., and their affiliates. The Hanover
offers a wide range of property and casualty products and services to
individuals, families and businesses through an extensive network of
independent agents, and has been meeting its obligations to its agent partners
and their customers for more than 150 years. Taken as a group, The Hanover
ranks among the top 35 property and casualty insurers in the United States.
CONTACTS:
Investor Relations Media Relations
Sujata MutalikAmy Lynn Baneksmutalik@hanover.comabanek@hanover.com
(508) 855-3457 (508) 855-4486
SOURCE The Hanover Insurance Group, Inc.
Contact: Investor Relations, Sujata Mutalik, smutalik@hanover.com, +1-508-855-3457, or Media Relations, Amy Lynn Banek, abanek@hanover.com, +1-508-855-4486, both of The Hanover Insurance Group, Inc.