WORCESTER, Mass., May 9 /PRNewswire-FirstCall/ -- The Hanover Insurance
Group, Inc. (NYSE: THG), a leading super regional property and casualty
company, today announced it has broadened its appetite for commercial workers'
compensation risks, demonstrating a continued commitment to offering agent
partners a total account solution for small commercial businesses.
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Through enhanced underwriting and technology, 80 percent of the company's
Avenues(TM) small commercial business classes are considered highly desirable
and available for straight-through processing, making it easier than ever for
agents to write business with The Hanover. The move is in direct response to
agent partners' who want to use low hazard, small workers' compensation to
round out accounts.
At the same time, The Hanover has made significant investments to improve
ease-of-use for agents through a user-friendly point-of-sale system, which
allows agents to quote workers' compensation policies online. Further, the
company's enhanced claims services are designed to ensure successful
management and resolution of workers' compensation claims while assuring
quality medical treatment. These claims services include:
-- Access to a 24-hour claims reporting hotline
-- Prompt contact with the injured employee, employer and doctor (within
24 hours of a claim)
-- Specialized claims adjusters
-- Nurse case management
-- Established medical networks
-- A comprehensive pharmacy program
-- A return-to-work program
"We broadened our appetite for small workers' compensation as yet another
way to help our agent partners round out accounts and grow their businesses,"
said Scott Shader, commercial lines chief operations officer and vice
president of small commercial at The Hanover. "In addition, our significant
investments in technology and services to support the workers' compensation
product will make it easier and more efficient for agents to do business with
us."
The Hanover also offers valuable workers' compensation loss control
services including an online "Policyholder Education Safety Series," which
highlights key issues such as establishing safe work rules and regulations,
the role of a supervisor and safety committees.
"Many small businesses find workers' compensation to be a challenge to
manage," said Shader. "Our strong loss control program empowers and educates
employers in a way that will help them to avoid such claims altogether."
About The Hanover
The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass.,
is the holding company for a group of insurers that includes The Hanover
Insurance Company, also based in Worcester; Citizens Insurance Company of
America, headquartered in Howell, Mich., and their affiliates. The Hanover
offers a wide range of property and casualty products and services to
individuals, families and businesses through an extensive network of
independent agents, and has been meeting its obligations to its agent partners
and their customers for more than 150 years. Taken as a group, The Hanover
ranks among the top 35 property and casualty insurers in the United States.
CONTACTS:
Investor Relations Media Relations
Sujata MutalikAmy Lynn Baneksmutalik@hanover.comabanek@hanover.com
(508) 855-3457 (508) 855-4486
SOURCE The Hanover Insurance Group, Inc.
Contact: Investor Relations, Sujata Mutalik, +1-508-855-3457, smutalik@hanover.com; or Media Relations, Amy Lynn Banek, +1-508-855-4486, abanek@hanover.com, both of The Hanover Insurance Group, Inc.