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The Hanover Enhances Small Commercial Workers' Compensation Product - Helps its Agent Partners Write Total Accounts

May 9, 2007

WORCESTER, Mass., May 9 /PRNewswire-FirstCall/ -- The Hanover Insurance Group, Inc. (NYSE: THG), a leading super regional property and casualty company, today announced it has broadened its appetite for commercial workers' compensation risks, demonstrating a continued commitment to offering agent partners a total account solution for small commercial businesses.

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Through enhanced underwriting and technology, 80 percent of the company's Avenues(TM) small commercial business classes are considered highly desirable and available for straight-through processing, making it easier than ever for agents to write business with The Hanover. The move is in direct response to agent partners' who want to use low hazard, small workers' compensation to round out accounts.

At the same time, The Hanover has made significant investments to improve ease-of-use for agents through a user-friendly point-of-sale system, which allows agents to quote workers' compensation policies online. Further, the company's enhanced claims services are designed to ensure successful management and resolution of workers' compensation claims while assuring quality medical treatment. These claims services include:

    -- Access to a 24-hour claims reporting hotline
    -- Prompt contact with the injured employee, employer and doctor (within
       24 hours of a claim)
    -- Specialized claims adjusters
    -- Nurse case management
    -- Established medical networks
    -- A comprehensive pharmacy program
    -- A return-to-work program

"We broadened our appetite for small workers' compensation as yet another way to help our agent partners round out accounts and grow their businesses," said Scott Shader, commercial lines chief operations officer and vice president of small commercial at The Hanover. "In addition, our significant investments in technology and services to support the workers' compensation product will make it easier and more efficient for agents to do business with us."

The Hanover also offers valuable workers' compensation loss control services including an online "Policyholder Education Safety Series," which highlights key issues such as establishing safe work rules and regulations, the role of a supervisor and safety committees.

"Many small businesses find workers' compensation to be a challenge to manage," said Shader. "Our strong loss control program empowers and educates employers in a way that will help them to avoid such claims altogether."

About The Hanover

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 35 property and casualty insurers in the United States.

    CONTACTS:
    Investor Relations             Media Relations
    Sujata MutalikAmy Lynn Baneksmutalik@hanover.comabanek@hanover.com
    (508) 855-3457                 (508) 855-4486

SOURCE The Hanover Insurance Group, Inc.

Contact: Investor Relations, Sujata Mutalik, +1-508-855-3457, smutalik@hanover.com; or Media Relations, Amy Lynn Banek, +1-508-855-4486, abanek@hanover.com, both of The Hanover Insurance Group, Inc.