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The Hanover to Offer Agent Partners Increased Efficiency Through Agency Management Systems

November 1, 2007

WORCESTER, Mass., Nov. 1 /PRNewswire-FirstCall/ -- The Hanover Insurance Group, Inc., a leading super regional property and casualty company, today announced it will enable its commercial lines agent partners to do business more efficiently using the SeaPass Hub(TM), a platform that leverages existing systems to automatically interact with one another, conduct successful transactions and easily market total solutions to clients.

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Through a single transaction that takes place directly from an agent's agency management system, these enhanced capabilities will help The Hanover's agent partners to electronically upload client data, obtain real-time quotes, generate proposals, and issue policies for their customers purchasing business owners' policies, commercial auto policies, commercial umbrella policies and workers compensation policies-faster than ever. In addition, agents will gain efficiencies through the ability to process quotes and proposals directly through their agency management systems without having to re-enter the data into The Hanover's proprietary point-of-sale system.

"We are pleased to partner with SeaPass as part of our strategy to provide our agent partners with everything they need to achieve success in the small commercial market," said Lisa Wrolstad, vice president of commercial lines business development at The Hanover. "Our enhanced point-of-sale system and innovative products are designed with a focus on ease of doing business for our agents and their clients. This ability to easily process real-time quotes, proposals and issue policies without leaving their agency management system enhances service levels, ultimately making our agents more efficient and profitable in the small business marketplace."

At the same time, The Hanover's agent partners, who subscribe to the SeaPass Multi-Carrier Hub platform will now be able to obtain quotes and proposals from The Hanover as well as other carriers as part of a single workflow for multiple lines of business.

"With SeaPass, The Hanover will enable its agents to further simplify the quoting process for their commercial lines business, positioning the company as a leading ease-of-doing-business carrier-one that recognizes that in today's market environment, commercial lines clients demand quick quotes," said Eric Gewirtzman, President and CEO of SeaPass. "With this in mind, this approach to quoting adds value among The Hanover's appointed independent agents, helping them to increase revenues and the level of service they provide to their clients."

The Hanover's competitive small commercial product suite includes the Avenues(TM) business owners' policy, Avenues(TM) commercial auto, commercial umbrella, workers compensation, bond and marine products-all of which are complemented by talented, locally-based small commercial sales managers and underwriters.

For more information on the Avenues(TM) product suite, agents can contact one of The Hanover's local branch offices or visit the company at http://www.hanover.com. Customers interested in purchasing insurance coverage from The Hanover should contact their local independent insurance agent. You can find one at http://www.hanover.com by clicking on "Find an Agent."

About The Hanover

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States. For more information, please visit http://www.hanover.com.

About SeaPass Solutions

SeaPass Solutions, founded in 2000, is headquartered in New York City. The company develops and markets solutions that enable insurance carriers, agents, brokers and wholesalers to transmit and receive data in real time.

The SeaPass Hub Solution leverages existing systems to automatically interact with one another, leading to reduced costs, better new business and successful transactions. Since 2001, SeaPass has been implementing IT solutions at national insurance carriers, regional carriers, banks, large agencies and brokers.

SeaPass is a privately-held company. Its shareholders include Hyperion, a world-renowned merchant banking fund specializing in investments in financial services-related companies and pioneering technologies, and Platinum Neurone Ventures, a fund backed by global investors such as Bank of America, the Inter Atlantic Group and Dolphin Equity Partners, both NY based investment firms. For more information about SeaPass, please visit: http://www.seapass.com.

    CONTACTS:
    Investor Relations             Media Relations
    Sujata MutalikAmy Lynn Baneksmutalik@hanover.comabanek@hanover.com
    (508) 855-3457                 (508) 855-4486

SOURCE The Hanover Insurance Group, Inc.

Contact: Investor Relations, Sujata Mutalik, +1-508-855-3457, smutalik@hanover.com; or Media Relations, Amy Lynn Banek, +1-508-855-4486, abanek@hanover.com, both of The Hanover Insurance Group, Inc.