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The Hanover Adds Distinctive New Capabilities to Its Healthcare Portfolio

November 15, 2010

- Company Enables its Agent Partners to Meet the Needs of One of the Country's Fastest Growing Industries -

WORCESTER, Mass., Nov. 15, 2010 /PRNewswire/ -- The Hanover Insurance Group, Inc. (NYSE: THG), a leading provider of property and casualty insurance, announced today that it has introduced specialized capabilities for three rapidly growing areas of the healthcare industry: durable medical equipment, diagnostic services and homecare services.

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The new capabilities -- which build on The Hanover's already successful offering for human services and allied healthcare facilities -- will protect businesses with up to $15 million in annual revenues, representing nearly 90 percent of healthcare risks within its agent partners' local markets. The launch is part of The Hanover's continued commitment to offering one of the industry's broadest and most relevant product mixes, helping its agent partners to compete and win over the long term.

"The combination of innovative medical technologies and equipment, and a shift toward more in-home care, are driving dramatic growth in the healthcare marketplace," said Marita Zuraitis, president of The Hanover's property and casualty businesses. "This is creating more opportunities for our agent partners in these specialized areas of the business. We are excited to provide an array of products and services to meet the needs of this dynamic industry, enabling our agent partners to capitalize on this tremendous growth opportunity."

Creating an Advantage for its Partners

Hanover Medical Equipment Advantage, Hanover Diagnostic Services Advantage and Hanover Homecare Advantage each were developed to provide targeted businesses with the customized coverages they need to protect against a multitude of exposures. Each provides a specialized solution for their respective markets, including coverage for professional liability, general liability, commercial property, commercial auto, umbrella, and surety bonds.

Specifically, Hanover Medical Equipment Advantage provides comprehensive coverages for a wide range of businesses that distribute, sell, rent, maintain, repair, install and test durable and disposable medical equipment. These include:

  • Durable medical equipment
  • Orthotic and prosthetic products
  • Respiratory therapy products
  • Life support equipment
  • Retail and closed pharmacies
  • Medical gas equipment and supplies
  • Home infusion products
  • Surgical/medical lasers
  • Wheelchair lift installation

Diagnostic Services Advantage covers the unique risks of a large assortment of diagnostic services including:

  • Imaging centers (MRI, CT and PET scanning; x-ray and fluoroscopy and ultrasound)
  • Routine and specialty diagnostic testing centers
  • Sleep study centers
  • Kidney stone treatment centers
  • Dialysis treatment centers

Homecare Advantage meets the needs of home healthcare agencies, such as:

  • Agencies that employ home healthcare aids to provide sitter and companion care services, including limited medical or skilled nursing treatment and limited patient transportation
  • Agencies that employ home health aids that are licensed and registered nurses or other healthcare professionals
  • Hospice agencies

Additionally, The Hanover's agent partners can easily offer their medical provider clients the enhanced protection that they need through the company's total solution for commercial lines, which includes specialized coverage for inland marine, fidelity and crime, employment practices liability, private company management liability, and Medicare and other surety bonds.

Assembling One of the Best Teams in the Industry

The company also has strengthened its healthcare practice, bringing on an experienced team of industry experts.

Led by Dennis Santoli, an industry veteran with over 35 years of experience in the healthcare insurance business, this deep team represents decades of industry experience, including highly specialized underwriters -- each with 20 or more years of healthcare experience.

Additionally, dedicated claims, loss control, customer support and legal teams are comprised of knowledgeable experts with experience working in the industry as nurses, healthcare attorneys and other skilled practitioners. With a shared focus on solving coverage problems and resolving claims quickly, accurately and fairly, each help to ensure the highest level of responsiveness and expertise at every level.

"Our team of skilled professionals knows the healthcare marketplace inside and out -- enabling The Hanover to take specialty healthcare insurance to a new level," said Zuraitis. "Going forward, we will continue to be focused on investing in the products and services that will help our agent partners capitalize on emerging business opportunities, like those in the healthcare market."

Agents interested in more detail should contact one of The Hanover's local branch offices or visit the Agent section of the company's web site at www.hanover.com.

About The Hanover

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 30 property and casualty insurers in the United States.


Investor Relations

Media Relations

Oksana Lukasheva

Amy Banek



(508) 855- 2063

(508) 855-4486

SOURCE The Hanover Insurance Group, Inc.

Contact: Investor Relations, Oksana Lukasheva, +1-508-855-2063, olukasheva@hanover.com, or Media Relations, Amy Banek, +1-508-855-4486, abanek@hanover.com