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The Hanover Expands Industrial Risk Solution, Offering More Opportunities for Its Agent Partners

April 8, 2010

- Expanded Appetite Includes More Than 30 New Classes of High-Hazard Business -

- Value-Added Brokerage Provides a One-Stop Solution for Industrial Customers -

WORCESTER, Mass., April 8 /PRNewswire-FirstCall/ -- The Hanover Insurance Group, Inc. (NYSE: THG), a leading provider of property and casualty insurance, today unveiled an expanded solution for industrial businesses, Hanover Specialty Industrial, which includes Hanover Specialty Industrial Property and Hanover Specialty Insurance Brokers, two businesses that work in tandem to offer high-hazard industrial clients a total account solution for property, general liability, products liability, pollution, excess liability and other coverages.

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Hanover Specialty Industrial Property offers distinctive property insurance capabilities for industrial risks, backed by a team of experts with an average tenure of more than 20 years in this specialized market. At the same time, Hanover Specialty Insurance Brokers offers customized programs that enable The Hanover to deliver a "one stop" solution, along with unmatched service, to its agent partners.

Expanding Hanover Specialty Industrial Property

Hanover Specialty Industrial Property has significantly expanded its appetite beyond risks that manufacture highly flammable and combustible chemicals, to include more than 30 new classes of businesses, which manufacture, process, distribute or store a broad array of high-hazard products, or involve high-hazard processes. These include manufacturers of mattresses, furniture, plastics, perfumes, cosmetics, and lotions, as well as rubber/tire products manufacturers and re-cyclers, janitorial supply companies, and pesticide companies, among others.

"Our agent partners have many opportunities to work with industrial accounts, but often have trouble placing higher-hazard risks with other markets," said Andre Krutainis, president, Hanover Specialty Industrial. "By expanding our appetite and building on our proven commitment to exceptional service, we provide a true competitive advantage and opportunities for our partners to grow their businesses."

Offering a Total Solution

To offer a total solution for industrial risks, The Hanover also has organized Hanover Specialty Insurance Brokers (HSIB) to deliver value-added programs through favored relationships with specialized insurance companies. HSIB provides distinctive coverages that complement The Hanover's core offerings for industrial business and delivers a unique, one-stop solution, including products liability, pollution, excess liability, as well as commercial auto and property exposures that do not meet HSIP criteria.

Hanover Specialty Insurance Brokers' knowledgeable team offers agents peace of mind that their business will be serviced efficiently and effectively throughout the life-cycle of their customer.  At the same time, the company has developed strong relationships with key insurers that enable its agent partners to offer truly comprehensive coverage solutions for their industrial customers.

"Our specialty property offering provides our partner agents with the robust underwriting, claims and loss control capabilities they need to serve industrial customers with more unconventional exposures," said David J. Firstenberg, executive leadership team member responsible for specialty property and surety.

"The expansion of Hanover Specialty Industrial's capabilities and risk appetite provides our agent partners with even more opportunities to add new business, and more coverage solutions for their existing and future customers," said Marita Zuraitis, president of The Hanover's property and casualty companies. "This is just one more example of the many investments that we are making to help our partners achieve their profitable growth objectives."

Agents interested in more detail should contact one of The Hanover's local branch offices or visit the "Agent" section of the company's web site at www.hanover.com.

About The Hanover

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 30 property and casualty insurers in the United States.


Investor Relations                        Media Relations

Robert P. Myron    Oksana Lukasheva       Amy Banek

rmyron@hanover.com olukasheva@hanover.com abanek@hanover.com

(508) 855-2200     (508) 855-2063         (508) 855-4486

SOURCE The Hanover Insurance Group, Inc.

Contact: Investor Relations, Robert P. Myron, +1-508-855-2200, rmyron@hanover.com; or Oksana Lukasheva, +1-508-855-2063, olukasheva@hanover.com; or Media Relations, Amy Banek, +1-508-855-4486, abanek@hanover.com, all of The Hanover Insurance Group, Inc.