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The Hanover Insurance Group Launches New Ocean Cargo Product

January 11, 2010

- Broader Coverage, Specialized Claims, Underwriting and Loss Control Services to Help Partner Agents Grow Their Businesses -

- Company Continues to Build Ocean Marine Capabilities for Partner Agents -

WORCESTER, Mass., Jan. 11 /PRNewswire-FirstCall/ -- The Hanover Insurance Group, Inc. (NYSE: THG), a leading provider of property and casualty insurance, today announced the availability of enhanced ocean cargo protection, backed by specialized underwriting, claims and loss control capabilities.

(Logo: http://www.newscom.com/cgi-bin/prnh/20051031/NEM023LOGO )

The launch of The Hanover's new ocean cargo product represents an important step as the company continues to build out its marine capabilities, providing even more tools to help its partner agents grow and win as the company delivers on its promise to be the best partner for winning independent agents.

This new product provides worldwide coverage on goods in transit via vessel, air or land, including coast-wise and inter-coastal shipments. It can be customized to meet virtually any cargo insurance need, including inland transit, warehousing, processing, exhibitions, and sales samples.

"Today we live in a truly global economy, where more and more U.S. businesses are seeking new customers and suppliers beyond our own shores," said Jane Sharfstein, vice president, ocean marine.  "Whether these goods are being transported by vessel or air, they need coverage and that is where ocean cargo comes in."

The new product was added to help the company's agent partners protect a growing number of clients with goods in transit that are not covered by standard insurance and can expose companies to major losses. There are millions in goods being shipped throughout the U.S. each year and over one million American businesses report being involved in importing and/or exporting.

The Hanover's new ocean cargo product offers many distinctive coverages to help the company's agent partners provide even more value to their customers, including protection for:

    --  Concealed Damages—Covers goods after they have arrived, even if the
        packing shows no signs of damage and the shipments are not opened
        immediately. Unlike most companies, The Hanover's coverage is open to
        providing coverage beyond 90 days

    --  Worldwide Inland Transit— Automatically included in the form, provides
        broad ocean cargo coverage for shipments via truck and train, while most
        ocean cargo products only offer such coverage via specific endorsement

    --  Goods Insured—Covers all lawful property shipped with the exception of
        some items, such as money, jewelry or live animals

    --  Non-Delivery—Pays claims for missing cargo if a shipment doesn't
        arrive within 30 days of the expected date

    --  Broken Lots and Size Ranges—Pays these unique claims, critical for
        garments and many other manufactured goods

    --  Control of Damaged Goods/Right of First Refusal—Treats damaged goods
        that are restricted from being salvaged as a total loss, allowing the
        insured to dispose of them as needed

    --  Storage Coverage—Provides coverage for items in storage before or
        after transit

    --  Mysterious Disappearance—Provides coverage at bailee locations when
        items go missing

    --  Duty Clause—Covers duty and taxes levied by countries in addition to
        the US and Canada

    --  Wind, flood and Earthquake—Offers coverage in the event of such
        natural disasters

Because most ocean cargo losses can be minimized or prevented through greater vigilance in packaging, shipping and cargo-carrier selection, The Hanover also offers access to marine loss control specialists, who identify potential loss hazards and recommend tailored solutions to help mitigate losses. And, specialized claims experts ensure that –when there is a loss—customers receive prompt and fair service.

Companies interested in this coverage should contact a Hanover agent, which can be found at www.hanover.com by clicking on "Find an Agent." Agents who want to know more should contact one of The Hanover's local branch offices or visit the Agent section of the company's web site at www.hanover.com.

Visit us at oceancargo.hanover.com

This material is provided for informational purposes only. For detailed coverage information, please refer to The Hanover's policy language.

About The Hanover

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 30 property and casualty insurers in the United States.


Investor Relations

Robert P. Myron


(508) 855-2200

Oksana Lukasheva

E-mail: olukasheva@hanover.com

(508) 855-2063

Media Relations

Amy Lynn Banek

E-mail: abanek@hanover.com

(508) 855-4486

SOURCE The Hanover Insurance Group, Inc.

Contact: Investor Relations, Robert P. Myron, +1-508-855-2200, rmyron@hanover.com, or Oksana Lukasheva, +1-508-855-2063, olukasheva@hanover.com; Media Relations, Amy Lynn Banek, +1-508-855-4486, abanek@hanover.com