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The Hanover Receives ACORD Recognition for Outstanding Agent and Company Transactions


WORCESTER, Mass., Sept. 16 /PRNewswire/ -- The Hanover Insurance Group, Inc. (NYSE: THG), a leading provider of property and casualty insurance, announced today that it has been honored by the Association for Cooperative Operations Research and Development (ACORD) with the Round Trip of Data Award. The company received the recognition for providing outstanding support to its agent partners, enabling them to improve workflow by providing superior transactions, including real time rating and submission, policy download and endorsement processing.

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"We are very pleased to be recognized as a leader in using ACORD standards throughout our organization to transact business with our agent partners," said Michael Clifton, chief information officer at The Hanover. "Our company is committed to being the best partner for winning independent agents and one of the many ways that we achieve this goal is by delivering unparalleled responsiveness, making it easier for our agent partners to improve their competitive positions."

"We congratulate The Hanover Insurance Group for earning a 2010 ACORD Award for Round Trip of Data as well as for showing the industry the benefits that can be achieved by implementing ACORD Standards," said Lloyd Chumbley, vice president, Standards, ACORD.

ACORD is the insurance industry's non-profit standards organization. The organization presents the Round Trip of Data awardto those companies that have efficiently and effectively automated the life cycle of data with independent agents utilizing ACORD standards and forms.

To be considered for this award, a company must be a current ACORD member, hold ACORD Certification on AL3 and XML transactions, and successfully demonstrate its success in transacting with agents.


ACORD (Association for Cooperative Operations Research and Development) is a global, nonprofit standards development organization serving the insurance industry and related financial services industries. ACORD's mission is to facilitate the development of open consensus data standards and standard forms. ACORD members include hundreds of insurance and reinsurance companies, agents and brokers, software providers, and industry associations worldwide. ACORD works with these organizations towards a goal of improved data communication across diverse platforms through implementation of standards. ACORD maintains offices in New York and London.

About The Hanover

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 30 property and casualty insurers in the United States.


Investor Relations

Media Relations

Oksana Lukasheva

Amy Banek



(508) 855-2063

(508) 855-4486

SOURCE The Hanover Insurance Group, Inc.

Contact: Oksana Lukasheva, Investor Relations, +1-508-855-2063, olukasheva@hanover.com; Amy Banek, Media Relations, +1-508-855-4486, abanek@hanover.com

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