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The Hanover Launches New Website To Inform And Assist Agent Partners And Their Customers


— Interactive Site Reflects Company's Commitment to Responsiveness and Innovation —

WORCESTER, Mass., May 22, 2012 /PRNewswire/ -- The Hanover Insurance Group, Inc. (NYSE: THG), a leading provider of property and casualty insurance products nationwide, today introduced a new website designed to meet the evolving needs of its independent agent partners and their customers. By providing its agent partners and customers with new and enhanced online tools, resources, and access to important information quickly and efficiently, The Hanover continues it strategy of creating more value through innovation and expertise.   

(Logo: http://photos.prnewswire.com/prnh/20051031/NEM023LOGO)
(Photo: http://photos.prnewswire.com/prnh/20120522/NE12033)  

The new Hanover.com site uses the latest technologies to enable visitors to easily identify and access exactly what they need. Visitors can easily access information about industry specific products, specialized coverages, and find details on commercial, specialty and personal insurance, and important company background and financial information. Consumers can access their billing and policy information, and find local Hanover agents.  In celebration of its 160th anniversary, the company added a new history page (http://www.hanover.com/thg/about/company_history.html?from=bannerHistory1).

"As more and more agents and their customers rely on websites for information and transactions, we are committed to provide them with quick and easy online access to what they need," said Dick Lavey, senior vice president, field marketing and distribution, at The Hanover. "The enhanced Hanover.com site offers an outstanding experience —one that is packed with useful tools and information to make it easier for agents and customers to do business with us. For quotes, however, we continue to believe customers are best served when receiving advice from knowledgeable, professional independent agents and our site makes it easy for customers to locate high-quality independent agents."

Supports Commitment to Agents

As a company, The Hanover offers its products and services exclusively through a select group of independent agents. A key focus of the new Hanover.com site is to help the company's partners more easily locate and leverage industry-specific content. New tools or enhancements include:

  • BusinessBuilder, to easily create attractive marketing solutions for local promotions
  • Online appetite guide, to match business opportunities to The Hanover's underwriting   eligibility
  • Interactive personal lines tool, to evaluate coverage package comparison options
  • The Agency Place, to quickly access  The Hanover's secure agent portal for quoting and other agent-specific information
  • Business valuation calculator, for one-click access to a sophisticated risk management tool

While most of the new Hanover.com site was re-engineered to assist agents and customers, the new site also creates opportunities for other audiences, such as professionals seeking positions with the company.  

"After being named a best place to work among insurance carriers and achieving distinction as one of the fastest growing carriers over the past five years, The Hanover.com also has been increasingly important in attracting new talent to the organization," said Lavey.  "We will continue to invest in growing our expertise and in new technologies that will ensure leadership among our national peers. We intend to give our agents and customers the best possible online experience, while also being there to locally serve them."

About The Hanover

Founded in 1852, The Hanover Insurance Group, Inc. (NYSE: THG) is proud to be celebrating 160 years of delivering on its promises to its agent partners and their customers. The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of agents and brokers, and is ranked among the top 25 property and casualty companies in the United States.

Based in Worcester, Mass., The Hanover Insurance Group, Inc. is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London, and their affiliates. Through Chaucer, the company underwrites business at Lloyd's of London in several major insurance and reinsurance classes, including property, marine and aviation, energy, U.K. motor and casualty. For more information, please visit www.hanover.com.


Amy Banek
Media Relations
(508) 855-4486

SOURCE The Hanover Insurance Group, Inc.

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