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The Hanover Unveils Expanded Healthcare Capabilities To Help Agents Capitalize On Growing Markets


WORCESTER, Mass., July 15, 2013 /PRNewswire/ -- As baby boomers and longer life spans contribute to the significant growth of the healthcare services industry, The Hanover Insurance Group, Inc. (NYSE: THG) today announced it has expanded its healthcare industry solutions to help agents capitalize on the burgeoning market.  

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Hanover Healthcare's increased appetite and capabilities provide solutions for rapidly growing areas of the healthcare industry, including allied healthcare centers and home healthcare and medical equipment. The company also will be phasing releases of capabilities for eldercare facilities to a select group of agent partners. The customizable industry solutions meet the distinctive needs of healthcare businesses with a full range of protection and service.

These offerings deliver unique value by bringing together a combination of deep underwriting expertise, specialized products, innovative risk management and dedicated claims. This enables The Hanover's limited distribution network of agents and brokers to work closely with small to mid-sized medical businesses to create customized solutions that meets their needs.

To deliver the array of specialized healthcare industry products in the market, The Hanover has assembled an experienced team of healthcare experts at every level, including underwriters, clinical risk managers and dedicated claims specialists. As a result, these highly experienced professionals create a value-add experience for both agents and customers. 

"Innovative technologies, a larger patient population and growth within the in-home medical services are driving dramatic growth in the medical industry," said Matthew S. Mitchell, president, Hanover Healthcare. "Our solution addresses the distinctive needs of these businesses and aligns with the local expertise of our agent partners, demonstrating our commitment to industry specialization and capitalizing on emerging opportunities."

Hanover Healthcare Capabilities

The Hanover targets a wide range of businesses within the healthcare segment. These include:

  • Allied health centers such as: medical imaging; sleep study; pharmacies; optical goods; physical and occupational therapy; diagnostic laboratories and hospice homes
  • Home healthcare and equipment including: companion care; skilled care; and visiting nurse associations
  • Durable and Home medical equipment retailers;distributors and service contractors and orthotics and prosthetics firms
  • Eldercare organizations  such as: skilled nursing and sub-acute facilities; assisted living facilities; continued care facilities; Alzheimer and memory loss facilities; and, ancillary support services such as home healthcare and hospice

This comprehensive offering includes property, general liability, professional liability, commercial auto and excess, as well as a suite of industry specialized coverages.

The Hanover offers customers a comprehensive and innovative risk management program designed to minimize a facility's risks. This includes access to an interactive risk management portal with information about the latest industry legislation and news; an interactive self-assessment tool to evaluate operational performance and to make recommendations. It also enables access to discounts among The Hanover's alliance partners for important services such as background checks.

Continuing to Grow Our Specialized Team

The Hanover's healthcare products unit is supported by a team that includes underwriters with 20 or more years of healthcare experience. Furthermore, a dedicated claims unit,  is comprised of knowledgeable professionals with experience working in the industry as nurses, risk managers, healthcare attorneys and other skilled practitioners.

Most recently, James Ramsdell was appointed assistant vice president, eldercare. Ramsdell has more than 30 years of experience, having spent the past decade focused on the elder care business.

The company also recently appointed Amy Snetsky as clinical risk manager. Snetsky is a registered nurse with over 20 years of healthcare experience. In addition to holding various posts in the healthcare industry, including director of nursing at a nursing home, she has extensive experience consulting with over 500 eldercare facilities countrywide on risk management.

"With a shared focus on solving unique coverage problems, identifying potential risks and expert claims management, the Hanover Healthcare team helps to ensure the highest level of responsiveness and expertise for both our agent partners and their customers," said Mitchell.

Agents interested in more detail should contact one of The Hanover's local branch offices or visit the Agent section of the company's web site at www.hanover.com.

About The Hanover
The Hanover Insurance Group, Inc., based in Worcester, Mass., is one of the top 25 property and casualty insurers in the United States. For more than 160 years, The Hanover has provided a wide range of property and casualty products and services to businesses, individuals, and families. The Hanover distributes its products through a select group of agents and brokers. Through its international member company, Chaucer, The Hanover also underwrites business at Lloyd's of London in several major insurance and reinsurance classes including political risk, marine, aviation and energy. For more information, please visit hanover.com.


Amy Banek 
Media Relations 
(508) 855-4486 

SOURCE The Hanover Insurance Group, Inc.

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