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The Hanover Recognized for Automation Excellence, Responsiveness to Independent Agents

April 11, 2016

WORCESTER, Mass., April 11, 2016 /PRNewswire/ -- In recognition of its investments in innovative technologies, streamlined workflows and its deep commitment to independent agents, The Hanover Insurance Group, Inc. (NYSE: THG) has earned the NetVU Automation Excellence Award for the second consecutive year. The award was presented to The Hanover at NetVU16, one of the largest insurance trade technology shows in the country.

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The Automation Excellence Award is presented to an insurance carrier that implements leading technology solutions that help simplify processes for independent agents nationwide, empowering agencies to grow.

"It's a great honor for us to receive this award once again," said Richard W. Lavey, president, personal lines and chief marketing officer at The Hanover. "This recognition is a testament to our great team of technology experts and industry professionals, as well as our commitment to really listen to our agent partners, working closely with them every day to develop new technology solutions to enhance their operating practices. We're proud to be recognized by NetVU as one of the most innovative and responsive carriers in the business."

"The Automation Excellence Award was presented to The Hanover for its dedication and collaboration with its agents in developing innovative solutions that streamline operations, tackle a broad array of account manager actions, and provide transactions and services to solve for a wide range of agency needs," said Steven J. Aronson, a member of NetVU's executive board and president and chief executive officer of Aronson Insurance. "The Hanover focused on productivity and ease of use for personal and commercial lines agents in developing effective solutions for simplifying their most frequent tasks."

The Hanover dramatically enhanced its personal lines agency portal, improved its quoting and issuance process, streamlined its commercial lines referral process, continued to invest in its billing platform and is developing a new portal for specialty businesses, among other things.

"Our passion for innovation and responsive service drives us to constantly work to exceed the needs of our agents, while engaging them in the process," Lavey said. "This award reinforces our deep commitment to the independent agency channel."

For more information on The Hanover, please visit hanover.com.

About The Hanover
The Hanover Insurance Group, Inc., based in Worcester, Mass., is the holding company for several property and casualty insurance companies, which together constitute one of the largest insurance businesses in the United States. For more than 160 years, The Hanover has provided a wide range of property and casualty products and services to individuals, families, and businesses. The Hanover distributes its products through a select group of independent agents and brokers. Together with its agents, the company offers specialized coverages for small and mid-sized businesses, as well as insurance protection for homes, automobiles, and other personal items. Through its international member company, Chaucer, The Hanover also underwrites business at Lloyd's of London in several major insurance and reinsurance classes, including marine, property and energy. For more information, please visit hanover.com.

About NetVU
The Network of Vertafore Users (NetVU) is an independent, national member organization committed to providing industry advocacy, world-class education and networking to the more than 30,000 insurance agencies, carriers, MGAs, and compliance organization, and over 500,000 users of Vertafore solutions. NetVU members reside in every state and are supported by over 55 local and virtual Chapters led by NetVU members. To learn more about NetVU, please visit www.netvu.org.

Media Contact:
Emily P. Trevallion
(508) 855-3263

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SOURCE The Hanover Insurance Group, Inc.